Privacy Policy

CTH

Last updated: 28 April 2026

Falcon Timber (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

  1. Who We Are

Company name: Falcon Timber

Business type: Timber supply and related services

Data Controller: Martin Perry

Contact details:

Email: marketing@falcon-timber.com

Phone: 03003 731 110  

Address: The Enterprise Building, Port of Tilbury, Tilbury, Essex, RM18 7HL, United Kingdom

 

2. Personal Data We Collect

We may collect and process the following personal data:

  • Name
  • Business name
  • Job title
  • Email address
  • Telephone number
  • Billing and delivery addresses
  • Enquiry and correspondence details
  • Order and transaction information
  • Website usage data (IP address, browser type, pages visited)

 

We do not knowingly collect data relating to children.

 

3. How We Collect Personal Data

We collect personal data when you:

  • Contact us via our website, email, or phone
  • Request a quote or place an order
  • Enter into a contract with us
  • Subscribe to business communications
  • Visit and interact with our website

 

4. Lawful Basis for Processing – Legitimate Interests

Under Article 6(1)(f) of the UK GDPR, Falcon Timber processes personal data on the basis of legitimate interests.

We have carried out a Legitimate Interest Assessment (LIA) and determined that processing is necessary to:

  • Respond to enquiries and quote requests
  • Manage customer and supplier relationships
  • Fulfil contracts and deliver products
  • Maintain business records and accounts
  • Improve our services and website functionality
  • Communicate with existing business contacts about relevant products or services

 

These interests do not override your fundamental rights and freedoms, and you may object to this processing at any time (see Section 9).

 

5. How We Use Your Personal Data

We use your personal data to:

  • Provide and manage our products and services
  • Communicate with customers and suppliers
  • Process orders, payments and deliveries
  • Maintain internal records and accounts
  • Handle complaints or disputes
  • Ensure website security and performance
  • Comply with legal and regulatory requirements

 

6. Data Sharing

We may share your personal data with:

 

  • Delivery and logistics partners
  • Professional advisers (e.g. accountants)
  • IT and website service providers
  • HMRC or regulatory bodies where legally required

 

All third parties are required to respect the security of your data and process it in accordance with the law.

We do not sell personal data.

 

7. Data Retention

We retain personal data for as long as necessary for the purposes for which it was collected.

 

8. Data Security

We have implemented appropriate technical and organisational measures to protect personal data, including:

 

  • Secure systems and access controls
  • Encryption where appropriate
  • Staff awareness of data protection obligations

 

 

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

 

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Erase your data (where applicable)
  • Restrict processing
  • Object to processing based on legitimate interests
  • Data portability
  • Withdraw consent / Opt-out of marketing communication

To exercise your rights, contact us using the details in Section 1.

 

10. Right to Object

You have the right to object to processing based on legitimate interests.

If you object, we will stop processing your data unless we can demonstrate compelling legitimate grounds.

 

11. Cookies

Our website may use cookies to improve functionality and performance.

 

12. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to:

Information Commissioner’s Office (ICO)

Website: https://www.ico.org.uk

Phone: 0303 123 1113

We encourage you to contact us first so we can resolve any concerns.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

14.0Marketing Communications

Falcon Timber may use your personal data to send marketing communications where this is permitted by law and aligned with our legitimate business interests.

Lawful Basis

Our lawful basis for sending marketing communications is legitimate interests (Article 6(1)(f) UK GDPR), specifically:

 

  • Promoting our products and services to potential and existing customers
  • Maintaining and developing business relationships
  • Informing contacts about relevant updates, offers or services

 

What Communications You May Receive

You may receive communications from us relating to:

 

Timber products and availability

  • Quotations and follow‑ups
  • Service updates or operational notices
  • Relevant promotions or offers

 

We only send communications that are relevant, proportionate, and expected within a business  context.

 

Who We Send Marketing To

Marketing communications may be sent to:

 

  • Existing customers
  • Business contacts who have previously enquired about our services
  • Suppliers and trade partners

 

How We Send Marketing

Marketing communications may be sent via:

 

  • Email
  • Telephone
  • Post

 

All communications are sent in accordance with UK GDPR requirements.

 

Your Right to Object

You have the absolute right to object to receiving marketing communications at any time.

You can opt out by:

 

  • Clicking the “unsubscribe” link in any marketing email
  • Contacting us using the details in Section 1

Once you object, we will stop using your personal data for marketing purposes promptly and without charge.

 

Third‑Party Marketing

Falcon Timber does not share personal data with third parties for their own marketing purposes.

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